Refund policy
Store credit
Every approved return is refunded as store credit for the item price, which you can use on future York & Dante orders. We do not issue refunds to your original payment method. Store credit never expires. If you want an expiry, you set it when you issue each credit.
Returns & exchanges for the United States
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the package's delivery date if you live in the United States.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Returns & exchanges for international orders
International customers may return item(s) within 30 days of the package's delivery date. Approved returns are refunded as store credit for the item price, which you can use on your next York & Dante order. We do not issue refunds to your original payment method. Items must be unworn or unused, with tags, in their original packaging, with proof of purchase. International customers are responsible for return shipping costs.
Return process
To start a return, contact us through any of the following:
- support@yorkdante.com
- https://www.yorkdante.com/pages/contact-us
- The Shop App
In your request, please include your name, order number, and the pieces you would like to return. Once you notify us, we will send you a return shipping slip at no cost to you for U.S. returns. Print the slip and pop the item back in the mail. We'll issue your store credit once we receive your return.
Order cancellation
All orders can be canceled until shipped. You must contact us right away. Once the tracking number has been provided, you will have to start the return process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can evaluate the issue and make it right with a replacement. If a replacement isn't possible, we'll cover you with store credit.
Lost items
From time to time, packages are lost in the mail. If your package is taking longer than expected, please contact us to begin an investigation.
If for whatever reason you do not receive your package at all, we will issue a replacement. In the event a new item cannot be shipped, we'll cover you with store credit.
Contact
To start a return, ask about an exchange, or report a damaged item, please contact us at support@yorkdante.com or use the contact details in our contact information policy.